CUSTOMER STORIES | DNA SERVICES
How DNA Services Automates ERP Document Processing with Klippa
Discover how DNA Services optimized invoice and document processing in their ERP systems with Klippa, automating document flows, minimizing fraud risk, and delivering real-world AI innovation to clients.
About DNA Services
DNA Services B.V. is a Netherlands-based IT company located near Rotterdam, with over 30 years of ERP experience. Originally launched from the IT department of a manufacturing firm, the company now provides managed IT services, cloud workplace solutions, ERP software, and customized web applications. Their clients operate across industries such as food, logistics, agriculture, production, and wholesale.
Over time, DNA Services has transitioned toward offering standard SaaS platforms like FreshERP and Uniconta, while maintaining the flexibility to build tailored functionality. Their Software & Development business unit specializes in ERP implementation and API integrations, enabling clients to enhance operational efficiency with modern, automated solutions.
The Challenges of Manual Document Processing in ERP Systems
Before implementing Klippa, DNA Services faced significant challenges in digitizing and automating document flows across their ERP platforms. Processing large volumes of physical documents—such as invoices, receipts, and packing slips—was manual, time-consuming, and prone to errors. For many clients, hundreds of invoices per month needed to be individually reviewed, validated, and matched with purchase orders, creating back-office delays and limiting scalability.
As DNA shifted toward standardized ERP solutions, the lack of a robust, integrated OCR layer became a major obstacle to delivering full automation. Adding to the challenge, most vendors were unwilling to support white-label OCR integrations tailored for independent software vendors (ISVs). DNA required a scalable, intelligent solution, and a partner who truly understood their business model and technical requirements.
DNA Services Automates Document Processing with Klippa’s DocHorizon API
By integrating Klippa’s DocHorizon API into their ERP systems, DNA Services embedded powerful OCR capabilities that automate the extraction of structured data from a wide range of documents. From invoices and delivery slips to CMRs, pallet labels, and packaging statements, documents are instantly recognized, validated, and intelligently linked to the correct transactions, minimizing manual effort and human error.
The solution’s advanced AI also supports fraud prevention through features like IBAN validation and phantom invoice detection, adding a critical layer of security to financial workflows. For developers, Klippa provided an extensive SDK, API sandbox with testing credits, and hands-on onboarding, enabling DNA’s team to work independently and accelerate delivery cycles. This integration not only streamlined operations for clients but also empowered DNA Services to build smarter, scalable automation into their ERP platforms.
Why Klippa
DNA Services selected Klippa because it was the only partner that truly understood the needs of an independent software vendor. Klippa offered advanced OCR technology, a flexible integration model, and a developer-first approach that enabled seamless embedding of intelligent document automation into their ERP systems. The ease of implementation, supported by an extensive SDK, a robust API testing environment, and responsive onboarding, empowered DNA’s development team to work independently and deliver at speed.
Beyond technical capabilities, Klippa’s strong collaborative mindset stood out: joint webinars, co-marketing initiatives, and tailored developer workshops added strategic value to the partnership. This combination of technical depth and proactive support allowed DNA Services to scale ERP functionality, reduce internal development load, and offer clients a smarter, more secure, and fully automated document experience.
The Benefits for DNA Services
Seamless OCR integration into ERP platforms
Klippa’s DocHorizon API enabled DNA to enrich FreshERP and Uniconta with intelligent document recognition, improving user workflows and operational speed.
Faster innovation and time-to-market
Developers gained access to prompt-driven OCR functionality, accelerating the development of new features and integrations for client-specific needs.
Improved data accuracy and compliance
Automated recognition of documents like pallet labels, ID cards, and CMRs reduced manual input errors, ensuring reliable data for audits and logistics.
Scalable solution for future expansions
The integration lays the groundwork for implementing OCR in new platforms like Weegbaas, allowing DNA to extend automation to additional industries and use cases.