Which is better: business process management (BPM) or robotic process automation (RPA)? Well, it’s not quite that black and white. Whether one or the other is better, depends on which best caters to your needs. And often the answer is “both”. In fact, RPA and BPM can add more value when used together. Many of our customers that were using one system, added the other to their automation toolkit as they discovered the synergetic value of the combination. We will share insights from our customers in this blog.
RPA is BPM, but RPA is not BPM
Both technologies can be used to optimize business processes, increase workforce productivity and efficiency in order to deliver a better customer experience. However, the way these technologies go about this is completely different. This is exactly why they complement each other.
BPM allows 0 to 100 process automation that re-engineers and digitizes end-to-end business processes. Complex processes such as mortgage lending and insurance claims immediately become faster, more streamlined and easier to execute for both employees and customers. Companies in the mortgage and insurance industry have integrated the Klippa OCR in their tools to make sure the onboarding of their customers only takes a couple of seconds. Our OCR engine extracts all the necessary information from important documents, such as mortgage applications and insurance contracts, and sends it directly to our customers’ operating systems.
Of course, in this situation the old legacy systems still need to be maintained as a core part of the process because they act as key systems of record—and people often remain involved in the labor-intensive task of manually accessing those systems to retrieve, process and enter business-related data.
This is when RPA comes to the rescue. RPA essentially bridges the gap between an automated and digitized business process and the manual tedious tasks that inevitably have to be performed to keep the system updated.
Our technology can verify a customer’s identity with various third party web sources and internal sources of information and deliver a detailed report.
BPM robots come in two shapes
In most cases, the robots fit like a glove and they automate the processes to the core. If there is no intervention needed then the software falls into the “unattended RPA” category, in which AI takes over and automates processes without any further action. For example, a webcrawler might visit all the URLs indicated to retrieve merchant information, delivering it to an ERP system.
The other kind is an “attended RPA.” In this case, a robot automates a certain part of a process or task and the employee needs to take over from there. For instance, when someone gives the command that invoices exceeding a certain amount need to be checked manually by the CFO of the company?.
Added value by combining RPA and BPM
BPM contains a set of capabilities not available in RPA. When the RPA finishes the task that it was assigned to it, the results are returned to BPM, assuring that there is full control of the process. Employees can easily access the database, review or edit any information to complete their work efficiently. These systems allow employees to focus more on their core business. One positive thing about BPM and RPA is that they never deviate from presets of configurations. That means that they behave exactly the same every time. That leaves us with a complete audit trail which employees can scrutinize and optimize. RPA and BPM combined highly automates and optimally manages your business processes.
Klippa – Best RPA and BPM
Intelligent automation means a combination of BPM and RPA, tailor-made to satisfy your needs. Our Invoice Processing Solution uses our in-house developed OCR Engine. It works like this: you receive an Accounts Payable invoice and upload it to Klippa Invoice Processing. Our OCR Engine extracts all the significant information from the invoice, such as amount, merchant, etc. Any invoice coming from a specific merchant or exceeding a specific amount can be checked by both the CEO and CFO. Both receive a digital copy of the file with all the information.
We understand that all of this might be difficult to grasp. That is why we invite you to schedule a 30 minute demonstration of our software.